Refund policy

30-day guarantee

Lorn is made to be taken daily and judged over weeks, not days. We guarantee it the same way we ask you to use it.

Open it and take it properly. Give your first bottle a fair run, at least two weeks. If you have genuinely tried it and it hasn't earned a place in your routine, email support@getlorn.com any time between day 14 and day 30 after delivery, with your order number and a short explanation of what you tried and why it wasn't for you. This explanation is required. We read every one, it's how the formula gets better, and a request sent without it will be held until you provide it.

If your request meets these terms, we refund that bottle to your original payment. You keep it, there's nothing to send back. One bottle per product, once per customer.

The window opens at day 14 on purpose. A supplement taken for a day or two hasn't been given a fair chance. This is a guarantee for people who tried it and found it wasn't for them, not for a change of mind before it's had time to work. We reserve the right to decline a refund where the guarantee is being misused.

Damaged or incorrect orders

If your order arrives damaged, defective, or wrong, email support@getlorn.com within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost. This is separate from the guarantee and has no waiting period.

Why nothing comes back

Every Lorn order is made for you once you place it, so it can't be restocked, and for hygiene and safety a supplement can't be resold once it's shipped. That's why you never send anything back. If it wasn't for you, the guarantee refunds you and you keep the bottle. If the order was wrong, we replace it. Either way, there's no return to make.